Last updated: September 2026
Cragbrook ("we", "our", "us") is committed to protecting your privacy and handling your personal data responsibly. This policy explains how we collect, use, store, and safeguard information when you use our website or engage our services.
Information We Collect
Information You Provide
When you contact us or submit enquiry forms, we may collect:
- Name and contact details (email address)
- Property requirements and preferences
- Budget and timeline information
- Employment or relocation details relevant to your property search
- Communication records between you and our team
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and general location data
- Browser type and operating system
- Pages visited and time spent on site
- Referring website or search terms
- Device information
How We Use Your Information
We use the information collected to:
- Respond to your enquiries and provide requested services
- Match you with suitable properties based on your requirements
- Communicate regarding your property search and our services
- Improve our website functionality and user experience
- Comply with legal obligations and protect our legitimate interests
- Analyse website usage to enhance our offerings
Legal Basis for Processing
We process your personal data based on:
- Consent: When you submit enquiry forms or contact us directly
- Contractual necessity: To provide services you have requested
- Legitimate interests: To improve our services and communicate relevant information
- Legal compliance: To meet regulatory requirements
Data Sharing
We may share your information with:
- Landlords or letting agents when arranging viewings on your behalf (with your knowledge)
- Service providers who assist with website hosting and analytics
- Professional advisers where required
- Regulatory authorities when legally obligated
We do not sell your personal data to third parties for marketing purposes.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, typically:
- Active client records: Duration of engagement plus 6 years
- Enquiry information: 2 years from last contact
- Website analytics: 26 months
Your Rights
Under data protection legislation, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data in certain circumstances
- Object to or restrict certain processing activities
- Data portability where applicable
- Withdraw consent at any time
To exercise these rights, contact us at [email protected]
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include secure data storage, access controls, and staff training on data protection.
International Transfers
Your data is primarily stored and processed within the United Kingdom. If any data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.
Changes to This Policy
We may update this privacy policy periodically. Significant changes will be communicated through our website. We encourage you to review this policy regularly.
Contact Us
For questions about this privacy policy or our data practices:
Cragbrook
47 Brazennose Street
Manchester, M2 5PB
[email protected]
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled improperly.